Question 1

Are your products genuine?

Accepted Answer

Yes. Every product we sell is sealed in original packaging and backed by the manufacturer's warranty.

Question 2

How do I place an order?

Accepted Answer

Browse the shop, add items to your cart, and check out. You can pay on delivery within Nairobi or use bank transfer / M-Pesa Till for countrywide orders.

Question 3

How long does delivery take?

Accepted Answer

Same-day within Nairobi for orders placed before 2pm. Countrywide delivery takes 1–3 business days through our courier partners.

Question 4

Do you offer warranty?

Accepted Answer

All products come with the manufacturer's warranty (typically 12 months). Bring the product and receipt to our shop for warranty claims.

Question 5

Can I return a product?

Accepted Answer

Yes, within 7 days of delivery, provided the product is unused and in original packaging. See our Returns page for full details.

Question 6

How can I track my order?

Accepted Answer

Go to /track and enter your order reference and phone number. Once we hand over to a courier, a tracking number appears on your order page.

Question 7

Do you have a physical shop?

Accepted Answer

Yes — visit us at our Nairobi CBD location during business hours. See the Contact page for the exact address and directions.

Question 8

Do you offer bulk / corporate pricing?

Accepted Answer

Absolutely. Reach out via the Contact page with the quantities and models you need and we'll come back with a quote within one business day.

Frequently asked questions